Understanding Telemedicine and Telehealth
With the coronavirus pandemic affecting the entire globe, here at Normon Urology Associates, we are taking every precaution possible to provide the same level of care to our patients while also keeping everyone safe.
With this being said, we will be switching as many of our appointments as possible to an electronic form of contact. Needed procedures still will be performed in the office, in the outpatient area and at the hospital.
If you do come into our office or in contact with our professionals, you should know that we are taking as many precautions as possible to make sure our office is an environment where everyone is safe.
No health professionals will come in if they have any symptoms of the virus. We are deeply sanitizing every area of the office. Each professional also is wearing masks and washing their hands frequently.
We understand this concept can be new to some patients, which is why we’ve created this short guide to explain everything you need to know about telemedicine and telehealth.
What Is Telemedicine vs. Telehealth?
Telemedicine refers to the use of electronics and telecommunication technologies to provide long-distance clinical services. Telehealth is in the same area; however, it is a broader scope of remote healthcare and allows for administrative meetings, clinical education and clinical services.
These technologies refer to the use of telephones, computers and other devices for healthcare professionals to be able to provide the same level of care, just at a distance. For example, if someone had an appointment with a doctor and didn’t need to come into the office for an actual exam, they could video chat into their appointment with their doctor and complete the appointment that way.
Telemedicine is not a new concept. It’s been very helpful worldwide for decades, helping doctors connect to patients in rural areas or in other times of crisis.
How Does Telemedicine Work?
The government has taken steps to slow the spread of COVID-19 and has broadened access to Medicare telehealth services so that people can receive the same care without having to travel to the doctor. This is important because it keeps everyone apart and greatly limits the risk of infection for both patient and healthcare professionals.
This idea is especially helpful for those who are more susceptible to the virus, such as those with underlying conditions or a weak immune system.
Medicare now can pay for office, hospital and other visits via telehealth, including in the patient’s residence. A range of healthcare offices has been able to implement telemedicine, and there is flexibility for health providers when it comes to fees and charges.
If you have any questions about your personal insurance or how this could affect you, you should talk to both your doctor and your insurance provider for the best and most accurate information.
Will I Still Receive the Same Level of Care?
The short answer: absolutely. The only difference with telemedicine and you actually coming into the office is the physical space where your appointment takes place.
When you call in or video chat with your provider here at Norman Urology Associates, you’ll still get the smiling faces and compassionate care we’ve always given—just at a distance. This keeps everyone safe and will save time and stress during this entire pandemic.
If at any point you feel like your telemedicine experience is subpar, we highly encourage you to reach out to us and let us know what happened, and we’ll correct the mistake quickly and efficiently. The last thing we want is for our patients to feel different about us because of the situation.
And remember, if you do need to come into the office for a procedure or exam, we’ll still be doing those.
We’re Still Here to Help
Despite everything going on and many things being uncertain, you still can count on the health professionals at Norman Urology Associates to be there for your needs.
Our telemedicine protocol still will provide our expert and compassionate care for every situation you have, and you still can reach out on our website to schedule an appointment today.
